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Voice Banking Whitepaper 20200310

Voice Banking Whitepaper 20200310

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DISCOVER

  • Stake­holder interview
  • Heuristic analysis
  • Business goal and KPI definition
  • Website, webshop, application analysis
  • Analysis of web analytics (like Clicktale)
  • User Interview
  • Ethnographic research
  • Diary study
  • Mental model research
  • Best practice research
  • Lego Serious Play

DEFINE

  • Design Sprint
  • Personas
  • Empathy map
  • Business Model Canvas
  • Value proposition canvas
  • Kano Model
  • User journeys, experience map
  • Card sorting
  • UX Flows
  • Navigation, Content structure design

DESIGN

  • Quick sketching
  • Wireframing
  • Service design
  • Voice user interface design
  • User Testing
  • A/B testing
  • Desirability research: determining the desirability factor
  • Navigation scheme testing
  • Paper prototype test
  • UX guide
  • UI design
  • Branding
  • Design system
  • Styleguide
  • Hire a pro UX, UI and Service Designer

DEVELOP

  • Development support
  • Word­press devel­opment
  • Search Engine Optimi­sation (SEO)

EDUCATION

  • UX education
  • UX mentoring