Showing blog for: Passenger flow
by Zsuzsanna Imrei | April 18, 2019 | 4
Read moreWhat is service design and why is it important to use at airports? Service design is a process to organize people, infrastructure and communication of service to optimize its quality and the relationship between the service provider and the customer. The purpose of service design is to create a service which is user-centered, relevant and competitive.
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